Delivery & Pick-up

How does the pick-up work?

 

You have chosen to come and pick-up the equipment or your order is below R$350, how does it work?

Pick-up and drop-off of the equipment will be made, upon appointment, in our premises located in Ipanema (next to the subway station General Osorio). Pick-up and drop-off of the equipment can be made 7 days a week from 7 am to 10 pm. We will inform you of the exact address of our premises upon confirmation of your order.

As we will arrange the pick-up and drop-off at the most convenient time for you, please make sure to inform us in the event you encounter any delay or difficulties in finding our premises.

Pick-up and drop-off are free of charge. If you choose to come and pick-up the equipment even though your order is above R$350, a discount of 10% may be granted (our general terms and conditions, for more information).

 

How does the delivery work?

Deliveries and removals of the equipment can be made to the address of your choosing 7 days a week from 7 am to 10 pm.

Deliveries and removals are free of charge for any order above R$350 when taking place in the following neighbourhoods of Rio’s south zone (Zona Sul):

ArpoadorBotafogoCatete
CopacabanaCosme VelhoFlamengo
GáveaHumaitáIpanema
Jardim BotânicoLagoaLaranjeiras
LeblonLemeUrca

Outside of Zona Sul, deliveries and removals may also take place in the following neighbourhoods/places subject however to extra fees (R$ 50 up to R$150). You will be notified of such delivery and removal fees in due time for your prior approval.

Santa TerezaBarraAeroporto International Tom Jobim (Galeão)
CentroSão Conrado
GlóriaAeroporto Santos Dumont

Please make sure to give us all the necessary information (apartment number, door codes, etc.). As we will arrange to deliver the equipment at the most convenient time for you, please make sure to inform us in the event of any delay or last-minute changes.

When and where do we deliver?

 

Deliveries and removals may take place directly at your home, hotel/apart-hotel, airport or any other place of stay. Deliveries and removals can be made 7 days a week from 7 am to 10 pm.

Upon confirmation of your order, we will offer you different times for delivery and removal depending on availability.

For any other questions, please have a look at our FAQ.